Terms & Conditions

Application of These Terms and Conditions (The ‘LIFT’ Agreement):
This website is operated by Lift. The Movement, which includes subsidiaries of Lift Holdings ltd. (‘LIFT’, ‘we’, ‘us’, or ‘our’). These Terms and Conditions (‘Terms’) govern your relationship with Lift, including, but not limited to, your use of the Lift website www.liftthemovement.com (the ‘Website’) your purchase of Lift classes, your rights to cancel your purchase of Lift classes, your registration for classes, your communication with Lift, and your use of and attendance at Lift studio. As described below, some terms and conditions apply only to your purchase of Lift class agreement. Use of your personal data is governed by our Privacy Policy, which is incorporated into these terms by reference. Purchases of goods through the Lift website are currently available.

  1.  LIFT Agreement:
  2.  Use of the Site by Minors:

No persons under the age 18 shall be allowed to train in the space.

Reservations/Charges/Classes and Gift Cards:
In order to make a reservation, you must first buy a single class or a series of classes. To buy an individual class or series of classes online, you can either sign up here www.liftthemovement.com by using your e-mail and creating a password, or if you are already registered, click login to buy a class or a series of classes and make your reservation.

You may check and correct any input errors in your purchase up until the point at which you submit your purchase selection(s) to us by clicking the ‘Buy Now’ button on the checkout page.

You do acknowledge that by clicking on the ‘Buy Now’ button, you enter into an obligation to pay for the class(es) and/or gift card selected. The contract between you and us in relation to the specific class(es) and/or gift card selected (Contract) will be formed when you click the ‘Buy Now’ button. We will confirm your order.

Gift cards and classes are not the same thing. Unlike gift cards or gift certificates, classes are for your classes only. You cannot give classes to another as a gift. When you buy a class, you are only entitled to use that class to book a space in a particular studio at a particular time. You cannot redeem your class for cash and you cannot transfer it to another member. Trial classes have a single month expiry and class blocks last 6 months. Future class prices are subject to change, but Lift will honour your class or series of classes until the expiration date, regardless of whether there is a price increase in the interim. We accept Visa, Mastercard, AMEX, Discover, Diners, BAC, Google Pay, Samsung Pay and Apple Pay. Card only payments may be made in a Lift studio. You can reserve classes online up to 1 week in advance but not later than 15 minutes prior to class time.

Your credit card will be charged for your order when you buy your class or series of classes, not when you book your space. LIFT will not process charges that use an incorrect, expired, or over-the-limit credit card. We will try to contact you if this occurs. If you fail to pay any fees or charges when due, services or privileges may be suspended or terminated.

Switching Membership Types:
Members have the option to upgrade or downgrade their membership type. If a member wishes to make a change, they may submit a request to switch to a different membership type by emailing info@liftthemovement.com. The member may only select a membership type and corresponding rate that is currently available at the time of the upgrade or downgrade. It’s important to note that available membership types and rates may differ from the ones offered at the time of the member’s initial enrollment.

Please note that members cannot switch during their current billing month, and the change will only take effect from the next billing cycle.

Consumers Right to Cancellation:
We want to ensure that cancelling your membership at Lift The Movement is straightforward. To do so, we require a 30-day notice period before your next payment is due. Please email us at info@liftthemovement.com to cancel your membership and include your name, address, and order reference. You must provide this information at least one month before your next payment is due to ensure that your cancellation is effective.

To ensure that your cancellation is applied to the right payment cycle, please provide notice before your next billing cycle starts. For example, if your billing cycle begins on the 10th of each month and you want to cancel for the upcoming month, you must provide notice by the 9th of the previous month. So, if you wish for your final payment to be on the 10th of March, you must cancel by the 9th of February to avoid paying on the 10th of April.

If you fail to provide timely notice, your next billing cycle will be charged, and your membership will be cancelled at the end of the following billing cycle.

If you’re unsure about your billing cycle, you can check the “my account” section of our website or contact one of our staff members.

Please note that refunds will not be given if you email us after your payment has been processed, unless it falls under the guidelines in the “Additional Rights to Cancellation of Purchase of Classes or Series of Classes” section. We also do not offer the option to pause or freeze your membership unless you provide a doctor’s note. However, if you are pregnant, you may freeze your membership. If you’re injured, we’ll pause your membership for a maximum of 6 months.

To cancel a contract, you must clearly inform us, preferably:
By email to info@liftthemovement.com giving us your name, address and order reference.

Lift memberships can be cancelled and require only a month’s notice. To cancel, please email info@liftthemovement.com and please give us the following information: name, address and order reference a month before your next payment is due. Any payments that have already been processed cannot be refunded. Once your cancellation has been processed, the membership will remain valid until the end of the current billing cycle. Please note, if you email once your payment has been processed, refunds will not be given unless they fall under the guidelines found in section “Additional Rights to Cancellation of Purchase of Classes or Series of Classes”. We do not offer the option to pause or freeze your membership unless you have a doctor’s note. If you are injured, this will be paused for a maximum of 6 months. If you wish, you can freeze a membership for the duration of your pregnancy.

If you cancel your membership, we will honour your previous rate, provided that you return to Lift within a period of 3 months.

Please note that nothing in this section affects your legal rights.

Additional Rights to Cancellation of Purchase of Classes or Series of Classes:
You or your representative may also cancel your purchase of a class or series of classes for any of the reasons listed below. To do so, you must give us written notice, by e-mail to info@liftthemovement.com or certified or registered mail to Lift.The movement, 4 king john court, Shoreditch, London, EC2A 3EX

You may cancel your Contract in any of the following circumstances:

If you become disabled and, as a result, cannot physically participate in a class you have purchased, and your condition is verified by a doctor, Lift will refund you the purchase price of your unused class or classes.

If you die, LIFT will refund your representative the purchase price of your unused class or classes.

If Lift stops offering classes, you may cancel your purchase.

Cancellation Policy for Reservations:
In order to cancel a reservation in a Lift class and return the credit to your account, you must unreserve 12 hours prior to the class. Once your reservation is cancelled, the class will be returned to your account to be used at a future date; the class is not refunded. If you haven’t cancelled by 12 hours before, your scheduled class will be charged, or members will be fined £15 for missed classes. You can cancel your reservation in the following ways:

  1. Log into your account on the website and, next to the class you wish to cancel, press ‘cancel.’
  2. Email the studio to cancel the class for you if needed on info@liftthemovement.com


In the event you do not unreserve your space and/or spot 12 hours prior to class, then LIFT shall have the right, without any credit or refund to you, to allow others to reserve or use your space for a fee.

If you are an unlimited member and do not cancel your class Lift reserves the right to fine you for the place taken at a cost of £15 a session.

FOR MEMBERS RUNNING LATE: We ask that you call the studio to let us know you are on the way. If you call or email the front desk at least 15 minutes before class begins, we will hold a reservation for up to 5 minutes after class begins, though we cannot guarantee you will be given the space you signed up for. Members who are more than 5 minutes late will be admitted into class on the coaches discretion.

MEMBERS LEAVING EARLY: If you’re planning on leaving early, we kindly request that you tell the instructor ahead of time.

Safety and Risks:
By signing up for and/or attending classes, events, activities, and other programs and using the premises, facilities and equipment (individually and/or collectively, the ‘Classes and Facilities’) of Lift and its subsidiaries, you acknowledge that there are certain inherent risks and dangers with exercise equipment in association with the classes and use of the facilities. You acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. You also acknowledge that the specific risks vary from one activity to another, but range from (1) minor injuries such as scratches, bruises, and sprains; (2) major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, and concussions; and (3) catastrophic injuries including paralysis and death.

You must read and adhere to the Lift Safety Instructions that are posted on Lift’s Website, a hard copy of which is also available in studio. At all times, you shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to you by staff.

If in the subjective opinion of the Lift staff, you would be at physical risk using Lift’s classes and facilities, you understand and agree that you may be denied access to the classes and facilities until you furnish Lift with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing Lift’s concerns and stating that Lift’s concerns are unfounded. In the absence of any negligence or other breach of duty by Lift, you hereby:

  1. Agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the Classes and Facilities, whether sustained while using exercise equipment or not.
  2. Represent that you:
  3. Have no medical or physical condition that would prevent you from properly using any of LIFT’s Classes and Facilities;
  4. Do not have a physical or mental condition that would put you in any physical or medical danger.
  5. Have not been instructed by a physician to not participate in physical exercise.

You acknowledge that if you have any chronic disabilities or conditions, you are at risk in using Lift’s classes and facilities, and should not be participating in any classes.

Links/Third Party Websites:
Lift has not reviewed all the sites linked to the website and is not responsible for the content or any off-site pages or other linked sites. Although a third party website may contain the Lift logos, please understand that it is independent from Lift, and that Lift has no control over the content of that website. Going to third party or off-site websites from the Website is at your own risk. These links do not imply endorsement of, sponsorship of, or affiliation with Lift.

Intellectual Property Rights:
The trademarks and trade dress of Lift are proprietary to Lift and may not be used by you for any reasons other than as expressly permitted by these terms. All website and content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are property of, or duly licensed to Lift. You have the right to view, electronically copy, and print in hard copy portions of the website for the sole purpose of making class reservations, purchases, or other personal use.

Any other use of materials on the website, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of Lift, is strictly prohibited.

You acknowledge that Lift and/or third party content providers remain the owners of all website materials, and that you do not acquire any of those ownership rights by downloading, copying, or using any such material in accordance with these terms. Lift may discontinue or remove the website or any portion thereof, or discontinue your right to use the website or any portion thereof, at any time.

Not Authorized to Perform Data Mining:
You are not authorized without the prior written permission of Lift to use any computer code, data mining software, ‘robot’, ‘bot’, ‘spider’, ‘scraper’ or other automatic device, or program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the web pages, data or content found on this Website or accessed through this website. You also may not engage in the mass downloading of files from this website and use the computer processing power of this website and for purposes other than those permitted above; flood this site with electronic traffic designed to slow or stop its operation; or establish links to or from other websites to this website.

Not Authorized to Use This Website for Commercial Purposes:
Users are not authorized to sell, reproduce, distribute, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on any of Lift’s material in any way for any public or commercial purpose. Thus, you are not authorized to (i) resell or make commercial use of this site or its contents; (ii) collect or use any product listings, descriptions, photographs or prices displayed on this website in connection with the sale or resale of any Lift products or for other commercial purposes; or (iii) create, reproduce and/or distribute any materials derived from the content provided on this website. Furthermore, Lift’s material may not be displayed or communicated on any other website, in a networked computer environment or other digital support for any purpose whatsoever. In the event of breach of any of these terms, user’s permission to use Lift’s material will automatically terminate and any copies made of Lift’s material must be immediately destroyed.

Any unauthorized use of Lift’s material may violate state and federal criminal laws, infringe copyright laws, trademark laws, the laws of privacy or publicity, and communication regulations and statutes.

Our Liability
Nothing in these Terms shall limit or exclude Lift’s liability to you:

For death or personal injury caused by our negligence;
For fraudulent misrepresentation;
For breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded;
For any other liability that, by law, may not be limited or excluded.

Subject to this, in no event shall Lift be liable to you for any business losses, and any liability Lift does have for losses you suffer arising under these terms shall be limited to the greater of (i) any amounts paid or payable to Lift by you in the preceding six months or (ii) £200 and is strictly limited to losses that were reasonably foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both Lift and you knew it might happen.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control.

Choice of Law:
These terms shall be governed by English law, except that if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law.

You agree that any dispute between you and Lift regarding these terms will only be dealt with by the English courts, except that if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England, you can choose to bring legal proceedings either in your country or in England, but if Lift brings legal proceedings, we may only do so in your country.

The European Online Dispute Resolution platform http://ec.europa.eu/consumers/odr/ provides information about alternative dispute resolution, which may be of interest.

Please note that we have no obligation to agree to use this alternative dispute resolution method.

Acceptance of Terms
By using the website, purchasing a Lift class, registering for a Lift class, booking a space, purchasing merchandise, and/or using or attending a Lift class, you signify your acceptance of the terms. If you do not agree to this, please refrain from using the Website, purchasing a Lift class, registering for a Lift class, booking a space, purchasing merchandise, and/or using or attending a Lift class.

Occasional changes may be made to this document to reflect changes in Lift’s policies. The terms may be revised at any time by updating this posting.

By using the website, by buying Lift classes, registering for classes, booking bikes/spots, buying merchandise, and/or using and attending Lift’s studios, you agree to be bound by any such revisions. Members are encouraged to check this document periodically to stay informed of current guidelines.

We will not, unless you agree, make any changes in respect of any classes you have already paid for.

Contact Us
If you have any questions about these Terms you can reach us at info@liftthemovement.com.

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