STUDIO MANAGER FOR THE LIFT STUDIO

Studio Manager for the Lift Studio

The Studio Manager is a critical role in the formation of Lift as a scalable business, and a role we have needed to fill since Lift’s conception. They are responsible for the daily operations of the Lift Studio, managing the facility, the coaches, and engaging with our members.

The Studio Manager is an incredibly organised individual, able to manage multiple tasks on the go and proactively improve the customer experience.

Salary and Benefits

 

Full time:

40 hrs per week – hybrid role split between in the studio and remote


Salary range:

£30,000-34,000 annually
20 Days paid holiday + 8 paid bank holidays

Benefits:

Unlimited access to Lift’s classes (provided classes are not at full capacity with members)

Continual professional development from the Lift team, which includes but is not limited to:

  • Business finances
  • Sales/ Marketing 
  • Customer Service
  • Staff management
  • Benchmarking and KPIs

Essential Duties and Responsibilities

 

PRESENCE

  • The Studio Manager is the face of Lift and represents the business on behalf of Angus. A friendly on brand presence is essential during working hours to drive member engagement and streamline the conversion funnel.
  • The Studio manager is also expected to participate in the weekly team meeting, taking place virtually on Tuesdays at 3-4pm.

CUSTOMER EXPERIENCE

The Studio Manager is responsible for ensuring that the studio standards are always maintained. This involves but is not limited to:

  • Cleanliness of the training space, changing rooms, toilets and showers.
  • Cleanliness and tidiness of the training space
  • Ensuring the mirrors are clean, the floors are vacuumed, all equipment is in its proper place after classes, and all rubbish is in the bins.
  • Organising the towel laundry service.
  • Organising the cleaning staff.
  • Addressing ad hoc tasks related to the studio.
  • They are also responsible for fielding customer service emails from members and resolving member issues. This can relate to but is not limited to things like: class bookings, payment issues, class schedules, PT availability etc.
  • They are responsible for fielding inbound inquiries, engaging with trial members via email, phone, and in person, recommending complimentary classes and products, or referring them back to Angus to complete the sale.
  • Any customer issue should be handled by the Studio Manager and only elevated to Angus if absolutely necessary.

COACHING STANDARDS AND MANAGEMENT

  • The Studio Manager is responsible for the coaching standards at Lift in collaboration with Angus and the Senior Coaches. The goal is to create a consistent coaching experience across all classes that educates members on the value of Lift and helps them reach their training potential.
  • Are coaches executing the 4 Ps?
  • Are coaches engaging with new members?
  • Are coaches cross promoting classes?
  • Are coaches maintaining the cleanliness and tidiness of the studio?
  • Using the coaching manual to conduct regular reviews of coaches’ performance and engagement with members, as well as monitoring class attendance, and providing feedback to the coaches. This can also expand to customer satisfaction/feedback.
  • They are also responsible for organising the coaches’ schedule, including finding coverage for classes when needed.
  • Any coaching issue should be handled by the Studio Manager and only elevated to Angus if absolutely necessary, feedback forms and feedback visits from Angus will support these efforts when not on shift.
  • They are responsible for managing the in-house PT bookings, scheduling, and invoicing. They will manage the freelance PTs that use the space.
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